Came to Hopdoddy on Sunday, Oct. 8th. We were here once before and wanted to have the truffle fries. I hade the Primetime and my wife had the Classic. Of course we had two orders of fries. The bad news was our food was not hot when it was served. I was starving so I ate mine. We complained to Ulku who promptly offered new burgers and fries, but I had wolfed mine down and wasn't hungry anymore. Ulku tried everything to make it better, offering free shakes, etc. Ulku did refer our situation to the manager, Demetrie. Demetrie came over to apologize and told us our meal was comped. We didn't ask for this or anything free, but the staff knew how to take care of a bad situation. We will be back because of the service.