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| - We purchased our visit to 'Escape Games Az' through Groupon; the purchase and our arrival (parking, check-in, and orientation) went smoothly.
The room we selected was challenging, but we 'escaped' within 30 minutes. Upon our successful escape, the representative indicated that the room "wasn't set-up correctly" for us and that we were successful, at least in part, as a result of that inaction. Needless to say, this was a disappointment for us. Neither a refund nor complimentary visit were offered to compensate for that failure. Nonetheless, we enjoyed ourselves & wish them success.
Addendum: we've been offered a complimentary visit by the owner after he learned of our experience. We haven't accepted their kind offer yet, but will likely do so. Stay tuned!
Follow-up Review:
Six months after my original review, Hey group of eight of us returned to escape games AZ and I were challenged by Blaine's basement. Afterward, we had the opportunity to meet one of the two owners and share our feedback with him which was
ultra-positive! Many thanks Dave for his kind offer to make a repeat visit an awesome one and kudos to Harmony for guiding us through an hour of fun!
If you have a large group with a varied background of experiences, I highly recommend that you consider challenging yourself in the basement! Spine-chilling fun!
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