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| - The staff here is so exceptionally rude and unprofessional. It's a cool store with a very happy vibe but the employees ruin it all.
When my boyfriend and I walked in, we were greeted politely, and began browsing. So far so good. Total kids galore. Tons of candy, accessories and gifting options. After looking around a bit we saw a "Ted" bear. Just as we walked up to the display of furry bears, one of the young employees came up to us, brought us a talking Ted coffee mug, and started to show us the features and sell us the mug. Yeah, yeah I know. It's their job to up-sell and be annoying. But wait it gets better.
If any of you have seen Ted, you'd know it's a raunchy movie that doesn't have many appropriate parts. While the employee was going through the pre recorded messages on the mug, he stopped at one- the infamous "Thunder Buddies For Life" song- and began to sing along with it. All the way from the "F-you thunder!" to the "You can S my D" parts of the song. I was seriously taken back, and shot my boyfriend the "are you serious, did he just say that" glance. Just so you all know, I don't have a problem using or hearing bad language, but when you're in a store that's greatly family oriented and populated with children, I think it's a bit too much to use expletives in a conversation, let alone sales pitch. Totally turned off by anything this salesperson had to say, we walked away and continued to look at the candy selection.
I grabbed a bag and started to put a few things inside, being cautious of the weight because the price is about $13.00/lb. I made the mistake of picking up a larger piece of candy with my hands and putting it in my bag. I mention that it was large because I didn't touch my hands on any of the other pieces. Some really PMS-affected employee with blue hair and black-sharpie raccoon eyes rushed up to me and gave me SO much attitude about using my hands to touch the one piece of candy I was going to buy. "Next time use the tongs, got it?!" Wow. Excuse me. I didn't realize I was just like one of the numerous four year olds in the store who needs a slap on the wrist. If she was nicer about her approach and had any customer service skills whatsoever I would have been nicer with my response, but I just looked back at her in the same condescending way she did to me and said "GOT IT" right back with a smirk on my face. My boyfriend was so embarrassed that I retaliated back at her but I don't regret it at all.
After that I was seriously tempted to put my bag down and walk out. But I didn't, so I paid about $2.50 for my bag and walked out. I will NEVER be back here to spend a cent.
Note to the managers or owners: hire employees who has customer service backgrounds or at least oversee them sometime.
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