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  • I would first like to say that the repair appears excellent. The paint job was good and while they did scratch my car a bit, the scratch was handled expediently and professionally. The reason for not giving 5 stars is due to the verbal estimate I was given versus what actually was done with my vehicle while in the shop. I took it in the week prior for an estimate. Was told by the estimator, it would be a replacement bumper and was not certain if there was any further damage until they removed it. I dropped it off on Wed and was told it would be ready late Thur or Fri. I thought, that would be a quick job! Thursday I received a call stating it was ready for pickup. Friday morning I arrived at the collision center and was told they repaired the damage by welding the plastic rather than replacing it. When I asked about that as I was verbally told it would be a replacement the answer I was given was that it would have taken too long to order it and that the insurance company wouldn't authorize it. I was also told that the paperwork I had been given to sign basically authorized them to make whatever repairs as necessary (so they had options they did not need to disclose to me). This interaction made me feel bullied and if I had been given no choice in the decision of my own vehicle repair. It felt like bait and switch. I called the insurance company and they assured me that they did not rush the repairs nor did they decline the replacement. In fact, replacement was not submitted for an estimate, only the repair. So he flat out lied! Bottom line, it appears their technicians are very skilled at repairs. It does look to be quality work. But as far as trusting them or any word that comes out of their mouths, just for that reason, I would look elsewhere. Not a hop skip and a jump is Ultimate. I've been there before as well as other family members and never have I once felt lied to or deceived. Had the estimator just told me it would be either a repair or replacement depending on time, parts available, etc, I probably would have been happy with a repair. And all he had to do would have been to call and give me an option. It's all about customer service and this place lacked it.
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