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| - I was disgusted with my increased premiums (from a certain big brand car insurance company that I probably should name but won't) despite years of being a good driver, and since my registration renewal was coming up, I finally decided to research online to compare quotes and make the change. I found that Farmers offered the best rates for my basic needs as well as nice extras like accident forgiveness, but what sealed the deal for me was the fantastic customer service provided by Bill Vu. I had previously tried contacting 2 other Farmers agents from 2 different locations that had good reviews on Yelp, but they either didn't follow through on communicating with me and my questions or they tried to sneak in additional fees that I didn't need so that my rate quote would end up being higher than what I had calculated on my own.
I guess 3rd time's the charm because when I took a chance on trying Bill, his customer care really exceeded my expectations. Even though he was still on vacation at the time, he immediately reached out (thanks to Melinda Torres for sending him my message) by phone and text to let me know when he would be available to help me out. I was lucky to schedule a meeting with him the following day, and I never imagined how easy and pleasant it would be talking to an insurance agent who seemed so willing to do his job and then some! Bill reviewed all the important details with me and gave me the coverage I wanted without sales pressure to add on unnecessary charges. He said he would take care of the paperwork, phonecalling, and any other concerns I might have regarding my car insurance as well as make sure I get the discounts I deserve. I think I saved about $200 with Bill's assistance and suggestions! Upon first impression, Bill is friendly, patient, professional, polite, efficient, and knowledgeable. Even though I haven't had an accident (knock on wood) yet, I would trust him to be there for me should the worst happen.
From what I understand, each Farmers' office is independently operated, and I was surprised that the other locations I experienced didn't truly reflect their 5-star ratings. I think having a competent agent who won't screw up your claim matters more than just getting the cheapest premiums with little support so if you're ready to switch car insurance, try this Farmers location as your first choice, and ask for Bill! You'll likely walk out the door with a smile, and new clients get to pick a lucky bamboo plant to take home too! :D
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