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| - So I live extremely close to the restaurant and frequent often, and for the most part service is great, and the food is better, for the most part, I would say 7 out of 10 times I've gone there has always been some sort of issue and usually they are quick to make amends but yesterday, Easter I deiced to stop in for brunch, I called ahead of time to make sure they were open. I've only ever ordered on thing from here the Anaheim scrambler with pancakes, on this particular day I ordered and sat down as usual, I proceeded to wait for 30+ minutes before I actually received my order and this is after the family next to mine received their whole order about 15 minutes before I did and they ordered after us, so once I saw that I went to the front counter and asked would it be much longer I have to hungry children waiting on there pancakes. with an attitude the woman behind the counter told me they were understaffed and doing the best they could so I went back to the table to wait, after about another 10 minutes my food came out the potatoes were extremely cold the scramble looked as if it had been cooked yesterday and just reheated and the pancakes were so cold the butter would not even melt on them. so at this point I was extremely annoyed I told the server what the issues were and again I was told we are understaffed at this point I asked for a manager, the same girl with an attitude that was working the counter came over and said the manager is busy right now I am a manager in training what's going on. so I told her I've been waiting 30 plus minutes and my food is cold she again said well we are very understaffed today, I told the girl I understand that but if your that understaffed that the food wont be able to come out hot then you should inform people upfront its not right that I paid and waited for plates of food and I'm just supposed to accept the fact that cold food should be okay because your are understaffed, if you are that understaffed you should have considered not opening in the first place, so again with an attitude like she really didn't care about what I was saying she said well what did you want me to do for you we brought you hot pancakes. I mean usually the service and attitudes are so much better in here to the point they have messed up 8 out of 10 of my orders and i still return but this time i feel it needed to be shared so hopefully if you visit this location they have there ish together.
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