Top notch service.
I usually go through the same guy to schedule appointments for maintenance, and it's for a good reason... Dax not only makes sure that my car is being serviced in a timely manner, he also makes sure I'm either comfortable in the lounge/waiting area, or if I need a loaner car, he sets it up for me.
Dax keeps me in the loop as far as the progression and status of my service. I really appreciate that.
I've never had a problem communicating with him. If I have to leave my car there, he calls me when it's almost done. If I have to call him, he usually answers the phone. If he's with another customer, I leave a message, and he returns my call in a very timely manner.
Not only do I recommend Lexus of Chandler, I recommend that you book your services and maintenance with Dax. He's a good guy. He really makes a customer feel appreciated. That's rare to find.