Our family frequents this location often. Based on food quality / portions / atmosphere and service, this place is a solid 4/5. It is very good.
Our go-to is the barbeque chicken plate and/or katsu chicken plate, which includes rice, cabbage and macaroni salad. We usually add a spam musabi or two. The portions are super gorgeous and tasty.
The restaurant itself is clean and the staff is always friendly.
Wait times whether eating in or taking out are about 10 minutes, which is very fair considering food quality.
My only gripe (and I know it's nitpicking): if paying by credit/debit, their system all but forces you to tip a minimum if 15%. That's fine for a full service restaurant, but seems excessive for a self serve / quick serve place.
Sure, you can select a "no tip" option, but it's not a default so it feels like you're "stiffing" them as the staff looks on.
For our family of 4, a meal costs us just over $50 after 15% tip.
So a solid 4/5 after giving consideration to price/value.