I live here for almost 2 years. I have to say that I am upset recently.
One month ago, when I tried to use their online payment system to pay the rent. The email said they had received it but the truth was that I entered the incorrect last digit of my routing number. I had to pay 50 dollar+return check fee. At that time, I asked the assistant manager to renew my account information carefully.
Recently, the online payment system used my former incorrect routing number. They said they didn't charge me 50 dollar and they just charged me return check fee. Is it ridiculous? Who should be responsible for the false?
My suggestion: don't use the online payment system or help them find a new outsource IT service.
Don't miss anything. They know how to charge you.