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| - Take home message: DO NOT eat here if you have any type of dietary restriction whatsoever (including restrictions related to your religion, allergies, or being vegetarian, vegan, or needing to eat gluten-free) unless you want to eat a plain salad, a beverage, or a cinnamon roll.
This past Saturday, I went for the 2nd time to Mickies, expecting good food and fine service as I had experienced the 1st time. Instead, to sum up the experience I had on Saturday, it was terrible.
I went with 3 other friends. Two of us have food restrictions (I'm a strict vegetarian and she doesn't eat pork for religious reasons).
Here's what happened:
1. A friend, who doesn't have any food restrictions, asked about the ingredients that go into the scrambler. Our waitress said "the list is up there; those are your options." My friend again asked what they were, and mentioned she couldn't see the list well (we were seated in a position that makes the list difficult to see). The waitress said impatiently and condescendingly, "I told you, they are listed up there. Any vegetable you can think of ok? So what do you want in it." That was off-putting but what happened next I couldn't believe...
2. My friend, who does not eat pork, also wanted a scrambler, but without the gravy. She asked if it would be cooked on the same grill where all the meat is cooked. Apparently it is, so she asked if it would be possible to have it cooked on a different grill than where the meat is cooked (this is something I personally know is done in many establishments for people with dietary restrictions). The waitress asked "Well why? Is this like some sort of a uh...religious thing or...something?" Why pry and try to find out if her reason for not eating pork is valid enough for you? Inappropriate. Absolutely unacceptable. My friend nodded, but just did not want to get into things with her. Why should she have to explain herself and validate her reasoning to a stranger? So she just said "well, it's an allergy thing." The waitress responded, shaking her head "no" condescendingly, "well, I can ask, but we don't do that here. We got 2 grills and that's it. It's a small place. So you still want it?" We were all appalled at how she was acting toward my friend, and my friend just ordered a cinnamon roll and orange juice.
3. Next up to order was me. I'm a strict vegetarian and would always strongly prefer that my food be cooked where meat remnants wouldn't be. However, I was so frustrated with how she was speaking to my friends that I just ordered an omelette and moved on.
4. After she left with our orders, it occurred to me that many establishments that I've visited offer to clean off their grills before making a specific kind of dish for someone with dietary restrictions. So, after making my friend feel badly about having a dietary restriction, when she came around our table again, I asked her if it would be possible to just clean off the grill before making a meal. This apparently tipped this waitress over. She said "look, we're very busy here and don't have that kind of time. It would take over 10 minutes just to clean it and we are not going to do that." (NOTE: I've been here before; it was past 1pm and wasn't that busy anymore; there were empty seats and tables by this point). She walked off. Then immediately came back and said "Hey, I've been doing this a long time; that's just the kind of thing you'll run into when you are requesting that." My friend gently said "well, I've actually eaten at [I don't wish to name the place she named here] just recently, and they just offered to easily clean off the grill before making my meal." The waitress shot back, with a huge attitude, with her neck rolling and her pointer finger up in the air, "well you know I'm glad they have time for that and did that for you, but we don't here. Ok? Besides (looking at me), yours is probably already on the grill anyway." And she walked off. She came back with my friend's cinnamon roll and orange juice, didn't say a word, but slammed them both on the table in front of her and walked off. Seriously? Because she asked about accommodating dietary restrictions?
People like her are disappointing. Establishments that refuse to make any accommodations to customers with dietary restrictions are disappointing.
I'm not eating here again. And I will continue to share this story with anyone I know who has eaten or plans to eat at Mickies.
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