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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-20 00:00:00 (xsd:dateTime)
itemReviewed	Firestone Complete Auto Care
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	*Please Read Before it's Too Late * *Might cost you $8000 if you take your car here* I bought a used 2012 VW CC which only 30k miles on it in 2015. I have been bringing my car to this firestone ONLY for two years. They even sold me on getting the firestone credit card so I have been exclusively bringing my car here for two years. Oils changes, new tires anything they advised I did. This past November or December I took my car for a oil change and everything went well. Around March I looked up at the sticker in my window and noticed that the oil change sticker was not dated but it the mileage for the next oil change was not for another 4000 miles. The sticker said it was 10000 miles from the last time I had one. I thought nothing of it and a couple days later my check engine light came on. I called firestone and let them know that I was having my car towed over because the light came on. Phil told me that I didn't not need to tow it bit I didn't feel comfortable. When the tow truck arrived I had over a quarter tank of gas and was running. When the car was dropped off at firestone Phil came out and said you probably need an oil change because you haven't been since November. I said the sticker in the car says I have another 4000 miles. He stated he could believe any of his guys would make that mistake. We went outside together and he was in shock. He also said I needed gas which was hard to believe because I had the car towed over. He told me to leave the car over night and they would take care of the oil change and it should be ready tomorrow. Because I had been going there for years I though nothing of it. The next day I never received a call to update me of the status so I called they told me they needed one more day. I explained to them that I took and Uber to work and needed my car back soon. Another day went by and I decided to go up there myself. They told me that it looked like I needed a new engine but they wanted to make certain. Mind you firestone does not to any engine work so the fact that they had my engine in pieces was mind boggling. The next day they called and told me I needed to come and get my car and it needed a whole new engine. They also told me I needed to have it towed out of there because it was no longer running. WHAT!!!! When I got there I spoke with Rudy at the front desk who is great but he was very nervous to talk to me because I know he felt guilty. He referred me to Chris the store manager. Chris told me there was nothing they could do about the car and I could start a claim with the corporate office. I asked how and he gave me the wrong number. I went outside to talk to the tow truck driver and guess what??!! That sticker the only evidence that I had to show they were negligent was missing from my windshield. I went back inside and asked Rudy where it was and what the procedure is for those. Rudy told me that they have to log and keep them. And he would get Chris who told me that the guy who was working on my car was not in and he would call me tomorrow so I could come pick it up. Of course I never received a call and I had to keep pestering Chris until he started a claim. He was never able to locate the sticker and I had to get a new $6500 engine and rent cars another $1500 for the next month until I got it fixed. I had a claim number and when I spoke with him he told me that a engine can go out for to many different reasons so there wasn't much they could do. He told me to contact him after the repairs were complete and we would go from there. After weeks of renting cars and coming up with $8000 I finally had the repairs complete and left three voicemail for the claims department. No response. I finally emailed him and he said he never received a voicemail. I asked him what the next step was and he said he hoped the repair shop still had the old parts so they could investigate which is the opposite of what I was originally told. I asked him about that and he has yet to respond. Theses guys are scam artists and they knew they were the cause of my engine failure so they did everything they could to cover their track and left me with an $8000 bill with no other car in the world. *DO NOT GO HERE*
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jamie

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