I had a very disappointing experience at BCML. My foot was severely swollen and I was told by friends to visit a walk-in clinic that had an x-ray lab attached so I could get the problem looked at and figured out all in one visit. I made an appointment - online, conveniently, I will give them that - on a Friday and the doctor took one look at my foot and ordered me upstairs for an X-ray.
The X-ray clinic could not see me that day, so I had to spend the weekend on my severely swollen foot until I could come back on Monday for the X-ray. On Monday, they did the X-ray and I was told it wouldn't be until Wednesday for the results to come in. On Wednesday I was called and told that "the doctor needs to speak with you about the results". So if you're counting with me, this is three separate visits and a week I have been walking on a swollen foot.
I came in the next day, Thursday, to speak to a doctor. Was made to wait a half hour after my appointment time. The doctor simply told me that I had a foot fracture and would need to go to a hospital. WHY DID I NEED TO GO IN FOR THAT. WHY COULDN'T THEY TELL ME THAT OVER THE PHONE?!
I expressed my frustration at the entire process and the doctor simply shrugged his shoulders. He had some diagnostics printed out and made me - on the foot he just told me was fractured - go into the next room to pick up the printouts THREE TIMES.
So, three visits to this stupid place and I ended up in the emergency room all night, where I should have gone in the first place.