| rev:text
| - this is the conversation between budget and my husband after his horrible eperience
Jose,
I appreciate the offer but I feel that your offer is inadequate. I have already been taking advantage of from the beginning and I do not appreciate being overcharged and misinformed with the initial contract regarding additional drivers.
In addition, I do not believe that you guys do take well care of your vehicles allowing a truck to be rented that is far from driving par. Not only was the wheel barring on the trailer worn down and useless but the replacement tire was rotted, worn down, and no manufacturer print date was on the tire.
Not to mention the rear main seal on the transmission blew up when we were barely into our travel. And the mechanic that was sent out to replace it put the drive train in upside down which caused the vehicle to vibrate immensely and sounded like a bolt was missing underneath.
Should I even mention the time I had to spend on the side of the road before any assistance became available? I waited 5 hours to wait for the trailer to be fixed in the middle of the afternoon in 90 degree heat with no ac. During the second breakdown I had to wait 3 hours before anyone came to assist, and the action that they wanted to take was just completely absurd. They did not come prepared, they wanted to lift the truck 12 ft in the air and drive 45 mins. Do you have any common sense and idea of how much damage that would cost to the property in the truck? Following the directions to pack the truck with the heaviest furniture in the back and lightest to the front, the weight ratio would not balance out 12 ft in the air. so because the mechanic was not prepared, my friend and I had to spend the night at a rest stop with no food.
And I don't want to sound like I am whining, but even the strap down ties for the trailer that was provided fell far from usage standards. It looks like they were frayed before and someone had previously used a lighter to melt the ties.
Enough about the issues with the truck and trailer, just think about how many lives could have been injured if the breakdowns weren't noticed as quick as they were. The trailer was swerving side to side, if it had been during a busier time, do you know how many cars could have been side swiped? And the smoking from the tailpipe as a result of the engine breakdown pretty much turned the surrounding area dark and clouded with smoke affecting visualization for vehicles behind us. If I had not caught it in time, the truck itself as well as the people inside could very well have caught on fire.
Jose, I understand that you are just trying to do you job as best to your abilities, but do you honestly believe that someone's life is only worth $180? My 12 hour trip was turned into almost a 3 day trip. I feel that time was stolen from me from spending time with my newborn, time that I will never be given back. As a member of the army, I have already lost a lot of quality family time.
If $180 compensation is the best you can do, then I am going to have to speak with someone who can better assist me.
I appreciate your time Jose, I will be waiting to hear from someone soon.
Robert
On Jul 11, 2013, at 6:48 AM, BTR - Customer Service BTR-CustomerService@avisbudget.com wrote:
Dear Robert,
Thank you contacting our Customer Service Department and apologize for the experience you encounter with our Truck. We do try our best to keep our trucks in good running condition but in case of breakdowns we are prepare to assist. We would like to extend an offer of compensation in the amount of $180.00 unfortunately we cannot issue a full refund because of the usage and utilization of our equipment. Please let us know and we can issue the refund to the credit card on file and allow 5-7 business days to post.
Thank you
Jose Cazares | Level 2 Customer Service Agent
Budget Truck Rental, LLC
Tel: 800-462-8343
Fax: 303-824-3087
4500 South 129th East Avenue | Tulsa, OK | 74134
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