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| - Giving 2 stars for a great menu. We have been to the north Olmsted location 4 times now. The first time was late night and it was fine. I was excited to see so many healthy and interesting menu options. We sat at the bar and service was quick and friendly.
The second time was Father's Day. The food took a long time but that is to be expected, it was very busy and a holiday. We were given a 20% off card to return by July 9. I guess it was a Father's Day promo. Food is good but not amazing. Servers kept coming to the table with food that was not ours. Like 3 times. This did not affect us but made me wonder why it kept happening.
The third time our food took a reallllly long time. I would say 45 minutes. It was a weeknight, not super busy. One of the items ordered came out wrong and had to be remade so more waiting. We weren't super happy but I have worked in the food service industry for many years so I get it, and I am super patient Service was slow but friendly. Our server was training someone. They didn't seem to notice how long the food took.
The fourth time is the time that makes me think I will not go back. It was a weds. We got there at 6 and did not leave until well after 8. We took a while to order. Probably 15 or 20 minutes. Then we waited. And waited. Again, twice, food that was not ours was almost dropped at the table. This time it was annoying because we were starving and waiting so long. I mentioned to the server that our food was taking a while. She said "I know" with a sorry about that look on her face but did not say sorry or "I will check on it". Finally our food comes out about 50 minutes after we ordered it. Mind you, we had kids meals, salad, sandwich and soup, and a medium rare steak. The soup was the wrong soup. My mom ordered broccoli cheese and they brought tomato. The server again did not say sorry, she said "oh I thought you said tomato". Good thing my mom liked the soup because the server never brought out the right one. She probably forgot about it because I pointed out that I didn't get my vegetable with my meal (she said "oh yeah, I don't know why") my mashed potatoes were cold, and worst of all, the medium rare steak I waited almost an hour for was a dry hockey puck. Again, no sorry, just "oh I'll get a new one, the ticket will be a priority". Now, everyone one is done eating and I still don't have food. She says a manger will be out. Sue? I think that's what she said. A woman brings the steak out. Nooooo sorry. Not at all. No smile. Asks me to cut it. It's cooked perfectly. Asks me if I need anything else and leaves. I'm sitting here with my food feeling like I have to rush because it is now after 8pm on a work night and the kids that finished eating a while ago are getting bored and acting up. Now another manager (a male) who was very nice came by and FINALLY someone apologized. He said he would take the steak off the bill.
Well thank goodness he came by and said "sorry" and took it off the bill because I was going to have to complain and I NEVER do that. I don't like it. I feel like if something is wrong, you shouldn't have to ask for it to be made right. And like I said I was a server for YEARS. I have to say my experience is what made every problem even more glaring. I am still discouraged with how the server acted. I have been in her shoes a million times and I would have been bending over backwards to apologize and fix the situation or at least let my guests know that I gave a crap. If the nice manager would have asked me if there was anything else, I would have told him our food took way too long. I also know from experience that he probably already knew that. At least if he's paying any attention, he should be well aware of ticket times.
I don't think I will go back because while the menu looks good, looks can be deceiving. I never had anything there that was worth the poor service and long waits.
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