On July 29th 2012 I took my brand new Mustang to Yonge & Steeles ESSO car wash. Right after the wash I grabbed a piece of fabric to dry remaining wet spots, and I found my tail light had been broken.
I spoke to the yardman and showed him the damage, he suggested me to go back a day later and speak to the manager. So I did, but the manager was ready to get rid of me; he simply said it was impossible and the tail light could not have been broken during the wash. I asked for the yardman; who had sprayed water on my car before the wash and could confirm my tail light was broken during the wash, surprisingly the manager said that the guy was not allowed to speak to me. Then I asked the manager to at least take a look at my car just to see what I was talking about, he even didn't bother to do that.
I called the Imperial Oil head office and filed a complaint, a few days later someone called me back and said the station had rejected my complaint; they argued that they had washed 40 cars that day and it was only me complaining about a damage!
ESSO and Imperial Oil's attitude and the way they handle complaints is just ridiculous! I'm boycotting ESSO, and I'm not going to any ESSO station ever again.