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| - I have been tremendously disappointed with the services offered by Contemporary Computers. I have a 4 years old Toshiba that was not working well, so I took it to them for the first time last June. According to them, the lap top needed a new hard drive. I ended up getting a new battery and a power supply cable as well. When I got home I noticed that the power supply cable they sold me wasn't holding on to the laptop outlet. It was loose, so I returned there to get a refund on it. What I was told by the receptionist that the problem "must be my computer". Then one of the technicians walked in the conversation and, by accident, showed me why the power supply cable (they sold me) was loose and defective (he must have thought it was my old one). Even with that, the receptionist was persistent that it wasn't their equipment's failure, but that she could refund me. The way she said that was as she was doing me a great favor.
In August, I had to go back, as my laptop was acting out again. It was turning off by himself a couple of times here and there and a blue screen - crash dump error - showed up. Phil told me the hard drive they had put on previously surprisingly was defective. They said something like that is very rare to happen, as they work with top brands and bla bla bla. 2 HD's in less than 2 months.
In November, more problems. A black screen that didn't let me do anything. Phil said the HD was again failing and, as they had already tried 2 HD's, it was worth trying an SSD instead. But here was the catch: the SSD they would put on my lap top "with no additional cost" was less than half of its original memory. Even after everything I went through so far they would not put an SSD with the same amount of memory I used to have with no cost. I called Toshiba to ask about hard drives and they said the only hard drive that will work in my specific lap top is a SATA. Phil told me that was not accurate, but he could get me a SATA HD if I wanted. As he said that, I agreed to leave it at that. They landed me a loaner for that time, finally. A defective one that would only hold internet connection for 10-15 minutes, then it would automatically turn it off. They clearly did not test that lap top before handing it to me. Another trip there to switch loaners. One thing after the other and the nightmare continued.
As I feared, last December 13th, I had to go back there with blue screen error and shutting off by himself all over again. The diagnose was "probably" a software issue. Something related to wrongful updates. Phil told me "that would hopefully solve the problem". I got the computer back 6 days later.
Now, "probably", "hopefully"? Really? Aren't they supposed to know what they are doing? I have a 6 years old lap top that they can't fix right. I never experienced something like this before. How is that possible?
As all that ordeal wasn't enough, on December 26, the battery icon started to show an alert of "consider replacing the battery". I called Phil right away and he said it could be related to windows updates, as he had to adjust some in order to avoid another crash. He said to email him what I said I found online about false alerts by windows and he would get back to me as soon as he gets it. How happy I was when I called, last Tuesday, and the receptionist told me he went in vacation and it's going to be back in two weeks. Of course no one knew what I was talking about. He didn't mention his vacation and definitely didn't bother leaving someone respinsibke to get back to me. Again, she mentioned if I'd like to "get a new battery" or what else. Still trying to profit, despite all this horror. She always blamed my equipment, my home internet. It's very annoying, not to mention unprofessional, for a company to blame the client instead of taking responsibility for its failures.
Not even once I was told by the reception they would call me back with an update that they actually did it. I had to call if I wanted my equipment back. Their customer service needs urgent improvement.
Now, I will try to fix this battery alert issue by myself. If I can't, it may be the battery (the one they sold me back in June) is already gone and their hardware has no warranty. Surprise, surprise.
The worse mistake of my life was to take my computer to them. Of course they did not charge me for all this messy back and forth repairs neither for the loaners they provided. But that was the very least they could have done once they can't fix it . And it is not over yet. I will end up having to pay again to get it properly fixed elsewhere after spending money and an incredible amount of time.
I would definitely NOT recommend this place to anyone who wishes a good job done in their equipment.
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