Horrible customer service, much like others have mentioned. It is very evident that the people who work here don't have the best customer service skills.
I have been to fired pie across the valley and there is no doubt that the pizza is always great and in my experience the customer service is usually on point as well, not this location. Our pizza had cross contamination of other toppings we didn't ask for- in particular my vegetarian mother found multiple sausages on her pizza despite not ordering this.
I walked past an employee who was walking around and I assume was supposed to be cleaning tables. She, however, was circling about 10 dirty tables with additional food all over the floor despite it being 430 in the afternoon and what I would consider a "down time" in their daily operations. How hard is it just to sweep and clean off a couple of tables in order to make your guests comfortable? The employees blatantly let themselves through the door in front of us and didn't even bother to hold the door behind them in order to let us in/out. In general there were multiple instances in our short dining experience that made it very clear that customer service is not a top priority within this establishment.
I'll be sure to go to another location the next time I'm in search of some quality "make it your own" pizza.