3 stars because my power always works. 3 stars because every other time I open my monthly bill my per watt rate seems to increase. I moved here in Jan. 2013. My beginning rate was .10349. I open my bill today and see there is another rate increase. Now am at .10883. I call customer service and ask about this. The answer I received was covulated, something about there are 4 increases a year along with decreases. Looking back at each of my bills, I saw many increases and possibly one decrease. The problem here is the feeling that these increases will go on forever. To me this is bad business practice and, being that it is an option for me to live here, I won't be here long. To many other wonderful places to live without this type of shenanigans.