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| - Very disappointing experience this evening. Let me start by saying that I really like Pei Wei but tonight, this location was unlike any experience we've had. The guy taking our order had the personality of a shoe and it appeared that he was annoyed by pesky patrons. It was busy and there were at least 8-9 tables that had not been cleared or bussed with people standing around waiting for a place to sit. When I asked someone about bussing the table he made his way over to our table, cleared it and was gone leaving several.other couples and families standing around. Then to top it all off, my order never came. Again inquired and they politely apologized, assuring me it would be there soon. Shortly after I watched my wife and kids finish their meal, I inquired about my order again. Needless to say, the manager and I were both surprised by this. I ended up with a steaming hot plate and three faces watching me eat as I heard the chatter around the restaurant about the service, etc.
To be fair, the manager comped our meal - a very nice thing to do and much appreciated. That said, after countless Pei Wei expeditions, the entire experience tonight was unfortunate. I know, I know - first world problems, right? I don't care - I believe in great service and that going out to eat is a luxury for most so when the experience is awful it requires a mention so that it may be prevented next time.
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