I was staying nearby and wanted a yummy spot for breakfast, yelp told me this was a good spot. I was not disappointed. I was there around 9am on a weekday, so not very busy. All the staff were super friendly and accommodating. I really like how the menu has some funny, quirky items, like the red velvet waffle (what I had and holey-moley was it awesome!), the banana split yogurt parfait, and a chocolate covered cherry latte. The food was very good and service great. When I told my server I thought the latte was not flavored enough, she took it back and added more syrup.
There was a lot of seating, but I could see why this place might get packed with people at peak times. I will be going back here again the next time I am in Charlotte for sure!