Let me first say that it's truly disappointing that Dunkin Donuts was not able to stay in the fight with Starbucks. I used to have DD 3-4 times a day because I loved their coffee. Unfortunately, you just don't see DD that much anymore. They couldn't keep up with the menu variety, pricing, and ambiance. The fact that a large coffee costs the same at Starbucks is crazy.
Now for this place. I've been going to DD for years and this place is by far the worst I've visited. I was initially excited that I had a DD right around the corner.
First visit: no service attitude. No thank you. No how are you. No eye contact Just blah (fail)
Second Time: no regular glazed donuts 4 hours before closing??? What??? Lol a signature item.
Third Visit: went inside. They had an innocent girl at the register that seemed like she was thrown on it without any training. The manager was next to her talking bull crap to a friend of his. Clearly, this guy is not fit to lead and gives a bad name to managers. Luckily, other associates stepped in to help her since she didn't know how to find coffee on the cash register. TRAIN YOUR FREAKING PEOPLE. How dare you embarrass her like that. I was pleasantly surprised that even though she was struggling she managed to be very nice and had a great smile.
4th Visit: NO COFFEE OR DONUTS 2 hours before closing WTF
5th : asked for 4 donuts total and messed up the order.
Today: no thank you no personality
WILL NOT BE BACK!! I'd rather driver further or even go to the 711 next door for better service.
This would never be acceptable at any other coffee shop. Hopefully, the owner looks at this an makes immediate changes. That manager who dressed like a bum needs to go.