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| - Hello Mr. Serpa and future Mazda Customers,
I want to share a little bit about my recent experience at Avante Mazda. My wife had an accident a few weeks ago with the kids in the car. Fortunately they came out of the accident with only a few bruises but it did affect them quite a bit emotionally. Our previous car, a 2008 Mazda3 kept them safe but was a write-off.
The accident forced us into being in the market for a new car. After quite a bit of research and comparing a few models within our price range, the 2014 Mazda3 once again seemed like the best option for us in terms of price range, safety ratings, fuel consumption and overall customer reviews and ratings.
A neighbour mentioned to us that Avante was an excellent dealership. We did some research on pricing and then made contact with Anne-Marie at the dealership. Anne-Marie introduced me to Gautam Shah on a Monday during my lunch break to start the conversation and to learn more about the models and options available to us. I was so pleasantly surprised during our first meeting. He was nothing like the "horror story" car sales people you often hear about. Gautam was extremely approachable and immediately made me feel comfortable, like someone we could trust. After landing on a specific model and set of options, Gautam set us up for a test drive for that same evening.
My family visited the dealership that evening. Shortly after our arrival, Gautam greeted us and took us to the car that was ready for us to test. Both my wife and I loved our experience with the car. It was a smooth ride, handling was very good and it seemed like an all-around solid, safe and fun car.
Back at the dealership we sat down to discuss pricing and features. At no point did Gautam ever make us feel pressured into buying anything. He did describe all the options, features and benefits in detail, allowing us to make an educated decision as to what we wanted out of this new car. We finally settled on the 2014 Mazda3 GS with the convenience package. We absolutely loved that all pricing was discussed showing full prices instead of surprising us later with lots of extra fees like I've experienced at other dealerships in the past. Although we weren't expecting this new expense in our lives before the accident, we quickly arrived at a price that we felt was very fair for us based on the research we'd done. Gautam had us sign some paper-work (it was after business hours and he never rushed us) and let us know that he would do his best to get the car ready for us soon since our insurance would only cover the rental for a few days.
We got the call on Tuesday letting us know that the car would be ready on that same Friday (well ahead of schedule). We arrived on Friday, quickly filled out the last bit of paper-work and were ready to go enjoy our new car. The photo of us with the bow on the car and the bottle of champagne were very nice touches!
After such an emotional and stressful experience like an accident, the last thing one needs is more stress. Avante Mazda, Gautam Shah, Anne-Marie, the person at reception and any other employees we ran into made our car buying experience a fantastic experience. My wife was actually excited to go to the dealership to see her new car, which was a welcome site after what she had just experienced. Every step of the way was so smooth at Avante! Scheduling our meetings, the test drive, pricing, handling everything for ownership and insurance, the delivery day and even the follow-up email after the purchase with genuine wishes of congratulations and offering to be there for us... it was all so efficient and attentive to our needs.
I will highly recommend Avante Mazda to anyone in the market for a new Mazda. They are not like other dealerships and I mean that as a huge compliment! Thank you so much for taking care of us.
Regards
Nelson Cardoso
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