Okay i don't even know where to start... i have been going to this Pep Boys since forever because it is right down the street. But, so I've been told, they changed the management 2 years ago, and it REALLY shows in their service. i was just there today, and i don't care to go into detail because i'm going to get upset again, but basically, the service is SLOW,they are just rude and don't want to take time with a PAYING COSTUMER. The service men are always messing around and they are just as useless as the people running the place inside. They messed up my warranty on my car battery and wouldn't help me change anything because the guy that sold it to me didn't work there anymore so there was "nothing they could do about it'. AND THEN they mess up the charges at the end, and were trying to charge me $40 more than what was talked about to begin with. Idk i was just so frustrated waiting in the freezing cold waiting room and was just annoyed at all of them the whole time. Never again.