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  • I have been to many different Applebee's locations and I've never experienced anything like this. We went in late in the evening and there was hardly anyone in the restaurant. The waitress helping us didn't come to our table to get our drink order for almost 10 minutes. Everything thereafter felt like it was moving in slow motion. Our appetizers took forever, and we sat with empty glasses for so long to the point that other servers got us drinks twice. Our waitress was nowhere to be seen to even ask her for drinks. At one point she was even talking to the table near us, complaining about how long she had been there and how management does the schedule, about her family issues and whatever else, while we sat there still with no drinks or food. My husband and I ordered burgers pink, and they both came out burnt to heck, they were actually crunchy, with no pink. I wanted to send mine back, but again, she was nowhere to be seen. I ordered my burger with nothing but grilled onions, and apparently they charge extra for them which I was not told. Some of the onions were burnt and the others were almost raw and I ended up taking them all off but somehow paying extra for them. She never came back after giving us our food to check on us or refill our drinks. I hardly ate mine. We paid on the electronic kiosk and left feeling like we wasted our money. We could have gone to any other restaurant in the area and spent the same amount and actually enjoyed our food. I don't expect wonders from chain restaurants but customer service and professionalism is appreciated.
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