Came here for Mother's Day. Based on the food and service once we were seated this place gets five stars. It was amazing, truly! Free refills on the mimosas, bonus! I had the French toast with foie gras and OMG was it tasty! Their bourbon maple syrup is delicious!! My mom had the croque madame and said it was great!
Now for the bad. We knew it would be busy on Mother's Day and they don't take reservations. We showed up 30 minutes after they opened and it was packed with a crowd inside and out. We were told the wait would be 30-50 minutes. At 30 minutes I checked to see how much longer it would be and was told it would only be another 10 or 15 minutes. 20 minutes later I checked again with the hostess, at which point she lost her sh*t. She actually told me "It's just me. I don't have time to seat people because I have to stand here (at the hostess stand)." You see, at no point in an hour long period did she (or any servers) ever come outside to get anyone waiting and seat them. And there had been empty tables since the moment we arrived. Clearly she didn't understand her position. Anyway, I asked for the manager and ended up talking to who I believe was the owner and I calmly explained the situation. Immediately, the hostess had some help from 3 other people plus the owner and people were getting taken care of. Once we were seated, everything was flawless. And to top it off, the owner gave us a complimentary plate of empanadas to enjoy as an apology for the wait. Very respectful and appreciated.
I will be back here again, but might bring snacks for the wait. :)