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| - I don't typically rate places as one star, but I had a really bad experience with this spa. I booked two appointments, one for myself, and one for my mom for mother's day. I booked well in advance to make sure we could both have our appointment at the same time and day. From the start, the salon was quite disorganized. In the week before my appointment, I received calls from three different people to confirm our appointments. When I called myself to double check our appointments, I was told (two days before) that they could only accommodate one of us as they had a last minute cancellation. I reluctantly agreed as I had no choice. The next day, I received an email confirmation for an aromatherapy massage. I immediately called as I asked for the body mud treatment, not aromatherapy. When I called, they assured me that they had me booked in for the mud treatment and that their booking system automatically books everyone in for aromatherapy if they're getting a body massage. I said okay and planned to take my mom in the next day.
When we got to the salon, I confirmed that she was going to be receiving a mud treatment. The lady at the front desk said yes. The lady providing treatment then met with us and was confused as she only provides aromatherapy massages. At this point, we were quite confused and it seemed clear that we wouldn't be receiving the service I'd asked for. We were able to speak to an esthetician who typically provides the body treatments. This is when we began to get really disappointed. First of all, no one wanted to claim responsibility for speaking to us over the phone. The lady I first spoke to when entering the salon denied that she spoke to me and had told me we would be receiving the mud treatment. Not only this, but they tried to sell us a treatment for $165 at a later date when the price online said $95. $95 is also the price I confirmed when I called. At this point, they said that their website needs to be updated and that they do not provide the services listed on their website. At this point, both my mom and I were extremely disappointed and decided to leave.
We were hoping to support a local salon but after being booked in for the wrong appointment, and after trying to be sold a much more expensive package and being told that the ones on their website are not available, we were extremely disappointed. Unfortunately, it was not the mother's day gift I was hoping for. I'd like to try to give them another chance, but their unreliability and lack of professionalism completely ruined our mothers day outing. I would not recommend this salon if you are hoping to receive a particular service for a particular price. Unfortunately, completely unreliable.
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