After writing this review and sending a message on their website about our issues. The store reached out to me right away and tried their best to fix our issue. There was a piece of our pool table that was defective and the replace wait time went back to 6-8 weeks after a month wait. I think you can see how frustrated we were. We found a way for our table to be completed by having the part swapped out with the one from the store. Everything went smoothly this time in a way. I'm happy there is a lifetime warranty on the table, the wood part. The crew that came this time did actually make a tiny ding on the top of wood part of the table and on our wall going up the stairs. We patched the wall and painted it. For the table, if we have any other issue, we'll have them deal with this ding then.