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| - I wish I could give this hotel more stars but after comparing it to other Hyatt House locations, this one just doesn't make the mark. First, its not in one building. You have to check in at one building, and then locate your room in another building. This doesn't work well if its raining. Also, each building doesn't have an elevator. This doesn't work well with people who have mobility issues or people with disabilities. The hotel does offer help with your bags but I'm not the type to want to wait for someone to deliver my bags when all I want is to settle in, rest, and not be disturbed.
I booked two rooms using my Hyatt points (many months in advance). I assumed the rooms would be right next to each other. I assumed wrong. Our rooms were located in two different buildings. Initially the room assignments weren't too bad. Despite being in different buildings, they were across from each other and shared the same parking lot. However, after visiting one of the rooms, we realized it smelled of cigarette smoke (which should not have since this hotel is supposed to be non-smoking). Thankfully the hotel had one available room left (which we switched to and it did not smell like smoke) however, the room was in a building much farther away than the original room assignments.
Other issues we had with this hotel were that the dish liquid bottle in the kitchen was half used and the dish detergent packet was already opened and used. There was mildew in the shower. We turned off the fan/AC but the air was still blowing into the room. And the door to our room did not completely close (see picture).
The positives of this hotel is that they offer free breakfast (in the building with the lobby). They also offer non-down blankets. We requested non-down blankets and Edgar was super quick to deliver them to us. We received fantastic service from him.
If you are a Hyatt member looking for a full kitchen, then this hotel would meet your needs. But if you want only a refrigerator and microwave, I think other Hyatt hotels in the area would be a better choice. I believe the Hyatt Place is located across the street from this hotel.
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