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  • I would not recommend going to this Best Buy location. I recently purchased a big screen tv there and had the worst experience a consumer could have. I originally found a tv at their Rivergate location and they did not have any in stock so I went to Pinevill. When I arrived I was one of maybe four people in the store and no one would assist me. After waiting for twenty minutes I went to customer service where I waited another five minutes. Then customer service wouldnt help me. I knew the tv, model number and every other information and they still would not help. So they said they had to page someone. After waiting another five to ten minutes someone finally came. Lets put it this way..... he treated me like I cut his break short or whatever he was doing out back. He barely said only one word to me, put the tv in the computer, rang me up and thats it. The only time he was slightly pleasant was when he tried to upsell me and I politely said no thank you. Then he went back to his original way. He handed me a receipt and said go up front to the guy in the blue shirt, and walked away. No thank you or thanks for you patience. So i went up front and waited for another few minutes for help. The guy from up front arrived, gave him my receipt and then waited another 20 minutes for the tv. Guess who brought it out.... the original guy. He put the tv in my truck turned around and walked away. Again, no thank you, have a nice day, nothing..... My question is if he walked away from me as soon as I purchased it and went to the back, why did it take 20 minutes to get the tv. He knew the guy in the front would be calling it in. I also am baffled in this economy a consumer who is buying an expensive product at a store is not even mildly appreciated. I am the last one to usually complain about service because we all have our bad days but this store in whole must of had a bad day. I really have to blame it on management. I seriously had to bite my tongue on this one. The Rivergate location was wonderful however, they just unfortunately did not have the tv I wanted in stock.
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