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| - I really like Best Buy overall because they have great service and I believe the staff do not work on commission. I will buy from Best Buy all my big purchases because they are very, very good in service.
This one on Marks and Sunset is not the creme de la creme unfortunately.
Service - I give this 2 star. The guy at the front welcoming you is totally cool and makes you feel welcome to the family! I give him 5 stars. That is where it kinda stops and get's hit or miss. The entire on line order pick up section has DMV or government type workers. These deserve a 1 star. You get mediocre service and what seems to be poor training. The staff at the customer service counter perhaps have watched too many zombie movies, I say 2 star. This is unfortunate because any user of Best Buy will be at the Customer Service center at one point and this is where the service should SHINE. Otherwise, the TV staff are fantastic, and so are the people around the iPad and tablets. These people seem to really want to help you 5 star here. . The staff around the laptops, hmmmm not sure what is going on with that. 2 star here.
Products - 3 star - Love the selection. I am a huge Amazon shopper, but want to and do in fact support Best Buy because they go the extra mile to have the products on display. Totally cool to experience this.
a. Camera Selection - from point and shoot to DSLR, they have a very awesome selection of cameras, lenses and accessories. Not bad priced.
b. Computers - Great selection on Apples, Mediocre on Windows. They have the latest and greatest, but not too many high end. In fact, I could not find any. Perhaps the demographics show that most people want only business or low priced laptops. However, if they can sell Apples, they should be able to sell more expensive PC and Laptops.
c. Tablets - The selection is totally amazing and you get to compare all!
d. Phones - This place is hopping. Plenty of action.
e. Satellite TV - Come on, why are doing this to us? This upsell is quite annoying.
f. Movies / Music - Great selection, but who buys this stuff anymore?
g. TV's - WOW, this is like a great selection, great service, and I tend to like the offerings here more than Costco or Sams Club. You get a different variety of the same brands. If you want the cheapest, the warehouse clubs are the best deal, however, if you want certain features, Best Buy is the place. Unfortunately this Best buy does not have the Magnolia Home Theater Demo area and this is unfortunate.
Since Best Buy is hurting economically, and since they are the main retailer of electronics with the other's out of business, you would think that they would differentiate themselves from the warehouses, Targets, Fry's and Walmarts. Swimming in the ocean with sharks is not a way to survive.
I will continue to support this Best Buy, but they gotta help themselves as well.
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