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  • We performed a lot of research for our backyard upgrade. We chose Cal Pools due to the ratings they had received. What a mistake. Our designer, DJ, was the first issue. He had very poor communication, to the point that I usually had to call him 2-3 times to get simple questions answered. His design skills were good but his follow up was awful. Eventually he scheduled a walk thru on our property to assure his design would work. My wife took a day off work but DJ no-show, no-called her. After I called him three times over that week, he meekly responded that he went to his daughter's basketball game instead. Since we liked the design, I went into Cal Pools and asked for the manager, who assigned us a new designer. Better communication from there but still not to par. During construction, they were right on time to pick up the installment checks but as far as staying on schedule? Not even. We were scheduled to complete March 1. They finished July 3. My 'walk thru' was only 10 mins, even tho we had 7 valves for the pool. They also had to come out for repairs 14 times. Not kidding. 14. We had them design our entire yard but we were not allowed to pick out our plants. We ended up replacing seven of them. Also, weeds have sprouted EVERYWHERE they planted, so obviously the weeds came with the plants. It's been a nightmare trying to eradicate them. Cal Pools was one of our worst decisions we've made.
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