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  • There was a hooked deal available on a Saturday night that was $6.99 for a large, 1-topping pizza from Papa John's. I decided to count up some change and make the [very cold] trek to Papa John's, since the fine print of the Hooked deal said pick up only. I did call ahead and stated that I would be using the Hooked deal for a large, thin crust with spicy Italian sausage for pick up. The girl on the phone strangely asked me for my address, and quickly said the total was $9.90. I thought both of these statements were odd, but didn't think anything of it. This is where things went south.... I got to the store 30 minutes later and they couldn't find my pizza. After 5 minutes of looking and asking, they discovered it was out for delivery. I also received a phone call while this was going on, from a number I didn't recognize, which was the delivery driver. The girl behind the counter said it was being delivered, and I politely said that it was supposed to be a pick-up order, because I was using a Hooked deal and it specifically stated pick-up only. I waited about 10 minutes before my pizza was re-delivered to the store, and I was able to pay for it and walk home. By the time I got home the pizza was cold not only from me walking outside, but from having been made and hauled around by mistake for an extra 20 minutes or so before I even paid for it. After warming it up myself, I was at least a little happy that (1) I did get to eat and (2) the pizza was what I ordered. Pizza tends to be my kryptonite and I'm usually pretty sympathetic with my ratings, even in the case of cheap, not-so-great pizza like Papa John's. However, this was not a good experience and mistakes were made by someone who wasn't me. I explicitly stated over the phone I would be picking up the pizza, using a Hooked deal, and paying with cash in the store.
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