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  • Have used this groomer 2x. The first appointment was fine, my dogs hair was cut shorter than I requested but he still looked cute. The second appointment is what was disappointing. The day of my appointment 40 minutes had passed after my scheduled time before the groomer arrived. 30 minutes after my scheduled appointment I had called the office and left a voicemail. Ten minutes later the groomer arrived, putting her at 40 minutes late. No apology was made and when I told her that I had called the office she told me that the owner had picked up my VM and called her. Not sure why I never got a call from the owner in regards to the tardiness. Anyway, an hour later the groomer returned my dog and stated that the amount was now $10 more than I paid last time for the same service (4 weeks prior). I didn't want to waste my time in questioning why the price change because at this point I was done with this company. Unfortunately, I will not use this Natural pet again as I expect to be treated as a valued customer. The tardiness without an apology/explanation was unacceptable and the price increase without notifying me ahead of time was unnecessary.
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