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  • Run run run the other way - years ago when a wonderful stylist resided at this salon I would go like clockwork every 8 weeks - but alas they ran him off with their less than stellar management. They offered a free cut when they didn't advise that he had left and when I arrived for my appointment that was when I was told - excuse they lost my number what you confirmed my appointment on my cell just fine. The stylist was only interested in selling me extensions so I left - my daughter was back in town so why bother... but occassionally I would go into the store and buy Aveda products. After moving I finally agreed to give them a try - I took in my Kindle with over 12 pictures of the Pixie hair cut I wanted - this stylist - Michael cut the sides so close that you could see the freckles on the side of my head yes he used clippers for a Pixie cut telling me that actually this was a modified mohawk - did I mention that my daugther is an Aveda trained hairdresser to bad she is living in Texas now? Yea so I know a thing or two about a pixie cut but I have been so busy at work that I have not had time to call but today I had a moment to call them 3 weeks afterwards - I was supposed to come in for an appointment in 3 weeks and that was not going to happen....so I called to do the polite thing - move my appointment. After what I had been through I didn't want the same stylist so I asked first for the manager and then for the name of the stylist who cut my hair - the caller claimed he could not find it later it turned out to be him but he lied.. I was told that the manager would call me - and Jennifer did call me back but with an attitude. She started the conversation by demanding why I didn't say something the day I left - well first of all NO ONE asked me....alot of their staff told me they thought it was great but I really had not even seen it ..yes thats right while in the chair he turned the chair away from the mirror and upon completion did not provide me the normal 360 view in the mirror with a hand mirror. So until I got home I did not realize the damage that had been done - and it was BAD the sides are a little over 1/2 an inch. And all I got was attitude funny thing when I gave it back to Jennifer and said it exactly as she said it she did not like it. I wasn't mad it is hair it will grow out, I will hate it for the next 2 months but do not talk to me like it is MY FAULT...Your stylist chose to use clippers on me ....and on I did say something to him at that point but he told oh this is a really long guard...um NOPE... Seriously they do a crappy job here and if you complain you get attacked And for the record I am happy to pay for my hair cuts but I want them done right the first time...you have no excuse if I show you a dozen photos ... Perry Monge here I come and I will definitely letting Aveda know as well.. *Update* I didn't get the owners phone number I was given his email and the owner either works for or owns a car dealership....shocker...this explains why their customer service is horrific as other have reported STAY AWAY
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