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| - When things go well, everyone is happy and satisfied. A good company will stand out when problems arise and they know how to fix it. A bad company will reveal itself when problems arise and they quickly point the fingers at the customers, especiay they even recommended the unnecessary repair.
Recently I called Anytime Plumbing to fix a water leak in one of my upstair bathrooms. The technician came and changed the shower cartridge. Soon after that, I found water stain on the ceiling beneath the upstair bathroom where the leak was. The same technician came and told me that the shower valve was broken and needed to be replaced. I spent around $700 for the repair. The next day after taking a couple of showers, the same ceiling where I found the water stain caved down and water was everywhere. I called Anytime Plumbing again and a different technician came in to fix the problem. This time they told me the leak was from the shower spout diverter. The leak was fixed, after I paid them another $145.00. Well, I feel like I just got robbed. Was the shower valve replacement necessary? Replacing it did not fix the leak nonthe less. Did the first technician check the work after he was done? Since he came to fix the shower, everything else broke. Even after he told me, after replacing the shower valve, everything was fixed, it still leaked. Now I have a massive water damage on the ceiling from the leak that I was told fixed by Anytime Plumbing and $700 of unnecessary shower valve replacement.
I called and discussed the problems with Rick, the manager at Anytime Plumbing. I asked for the refund of the shower valve replacement because it did not fix the leak. Very quickly, Rick, the manageer pointed the fingers towards me and told me that it not their problems. He refused to communicate with me anymore. If this is the way they do business, I need to let other people know.
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