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  • I called ahead of time to look for a white 2009 Nissan Altima that I saw on ABC Nissans website. Kyle, who told me he was a manager, took my name and the model specifications. I told them I'd be making the drive from east Mesa to see this car. Once I arrived Brandon, a salesperson who was eager to help, greeted us. He had no recollection of any of the specifications I had asked for and none of it seemed to have been written down by Kyle. From the beginning I knew I was in for an experience. Brandon takes me out to the lot to show me a car that is almost completely irrelevant to the specifications I asked for. He also took my car keys while we looked at the lot for a similar Nissan. Brandon ensured in the office he had other options on the computer and would try to find this car. We sat down in a cubicle. Popcorn and what seemed to be dirt or left over food was all over the floor. I was already frustrated and feeling like I had wasted my time. Brandon apologized for the mess and scurried through the computer tabs along with the painfully slow internet. After the website wouldn't load he moved us to another cubicle that was equally as disgusting. Come to find out, there were no other options on the computer and I was an hour and a half in. Before I decided to leave he ensures me his manager found a car he thought I would like. I walk outside to see a 2012 blue Jetta. What is this?! How does your manager feel like this falls within what I was looking for? Visibility upset I tell Brandon I'm leaving. Brandon arrives with the manager and I told them I am not happy with this service. How I called ahead of time with what I wanted and had been shown nothing similar. They apologized and said they would give me a gas card for the drive. Fifteen minutes later they come back with the card and hand me my keychain. It is broken. I tell Brandon my keychain was not broken before hand. He apologized. I leave livid. Never coming back here to these incompetent people. Waste of my time!
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