There's a reason these guys are so popular - they deliver phenomenal service! I went there with an older laptop that seemed to be having battery and trackpad issues. I put my name on the list and was seen in 10 minutes by the folks at the Genius Bar. They figured out the problem, faulty battery, and fixed it right there. The genius even went so far as to clean the entire laptop as it was dirty. I'd recommend them to anyone in the market for a computer, iPod or phone!