It's all in who you get! I went here for basic highlights and a trim and I ended up leaving with my hair looking almost the same as when I went in. The girl did not seem very sure of herself and also talked me out of getting my hair trimmed. I paid $100.00 and she didn't even bother to highlight the front of my hair so looking at me head on you can still see my roots. I've been here one other time and had a good experience so I was very disappointed.