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  • First, I agree with the other reviews that this store does have limited staff, making lines long and customer service usually subpar. However, my past few visits to this location were different and I received outstanding service. In April I purchased a patio table set that was on a great sale, and had staff personally assist me through the transaction in loading my car. Fast forward to today, I purchased my and my fiance's wedding bands for our celebration next month and was greeted instantly and warmly by Ashley in the jewelry department. She sized both or fingers and did not get irritated with my indecisiveness. She was patient and listened to my wants and made helpful suggestions regarding style, sizing, and purchasing options. Unfortunately, the ring I was eyeing was not in stock, so she personally walked us over to the kiosk and showed us their online inventory of jewelry. She stayed with us during the whole transaction, chatted with us about our honeymoon, and genuinely congratulated us. Never once did she push a sale on us, or seem too busy to assist. I tracked down her manager and complimented Ashley to her, and was amazed to hear an immediate praise over their radio to say the employee was awesome. I understand the reviews of bad service and a disorganized store. But I feel they have hired some really phenomenal members, such as Ashley killing it at the jewelry counter, that are providing quality service.
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