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| - I was a patient here for several years and their office management practices leave a lot to be desired. If we were to be honest, I think we'd find that to be the case in MANY medical offices; the staff are not particularly professional or friendly, booking follow up appointments falls to the patient, follow up care is non-existent and the medical practitioner doesn't seem to remember the finer details of your file. I've come to expect this and, to some degree, accept this. But shouldn't things be different at a naturopathic practice! When you are paying out of pocket, expensive bills (it's $350 for an initial assessment) the care should be much more personalized and the experience more gratifying. If I wanted to be treated like just another patient, I would be going to a regular doctor and paying a $35 copay! For years, I paid a minimum of $150 per visit and I was still made to feel like a statistic in their office.
Today was the last straw. My doctor left this practice and, obviously, her patients weren't notified. I don't know what's standard in these situations, but considering that she prescribes me a monthly medication, a little forewarning seems like the minimum courtesy.
Regardless, perhaps the person answering the phone could have been understanding? Nice? Professional? No such luck. I guess this is a blessing in disguise; the (not so gentle) push to find what I'm really looking for; a medical practice where the care AND the practice management are patient-centric.
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