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| - The first time I came here, it was ironically last year during restaurant week. I remember that they did not know about it initially until they asked someone in the kitchen and then brought the menus out. They were not well organized but they made up for it with good food. They were new at current location. That is why I gave them five stars at that time.
Tonight, I was let down. To begin with, there were five people in my party and I specifically put on my open table reservation that it is for a birthday and the name of the person. I even called the restaurant personally one hour before and they confirmed that they had the information that this was for someone's birthday.
We get there on time and we are sat at a regular table. We are given regular menus. I see that the waiter is holding smaller menus, which did turn out to be restaurant week menus, but he did not give us those until I asked for them. This is the second year, during restaurant week, where they did not offer the restaurant week menu. Then, to make things worse, our waiter is absolutely clueless! First he tells us that he believes that a filet mignon is on the restaurant week menu that can replace the flat iron steak and then he tells me that there is a dorade type of fish on the menu. Neither is right. We order our food and the food is pretty good. We get to dessert, and nothing! No candle (not important), no decoration (not important), no happy birthday (important). Her dessert was as plain as ours.
Several times we had to signal the waiter to come over to fill water glasses as they were empty for quite a while. I also had to signal someone for the check. What's crazy is that the restaurant was not full... In fact it was less than half full!
The food at this restaurant is delicious, but the service has a great deal left to be desired. I hope a manager reads this and takes this seriously because I have come to this restaurant over eight times in the last year and usually the service is OK or below par, and it has never been outstanding. I chose to come here instead of going to an incredible restaurant on the strip for convenience because we only live five minutes from this restaurant. I was really let down tonight and my friend's birthday was non existent! This restaurant needs to be careful because it may have great food but it needs to keep up good service. Once again, really let down tonight.
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