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  • What makes a persons first time at an iconic old time restaurant be so bad that they come home and immediately go to Yelp? Have a long wait time in a restaurant that is 1/2 empty... check. Seat the party at the table closest to the entrance and exit when there is plenty of tables in the dinning room... check. Take over 20 minutes for a waiter to even acknowledge that they are there... check. Serve salads before even putting the drinks on the table... check. Never come back again once the food has been served and have your customers wishing they went to crappy Olive Garden instead... Check. I was excited to try this place since others seem to really enjoy it. It's eclectic and old school Phoenix feel in the Roosevelt district IS charming. The smell of old wood on a day it's been raining has its own unique old house feel and I was hoping for a good experience when I saw the comfy chairs and arcade machines. I wasn't put off by a 20 minute wait, although the restaurant did seem a bit empty. But when we were sat at a table closest to the entrance and no one was around I did feel out of sorts and took a peek around. The tables are set up so each table for the most part (except those in the trolley car) has its own private feel so being sat where everyone comes and goes was a little weird. Still no big deal and we sat and chatted, looked over the menu, chatted some more and then realized that we still haven't see our waiter and it has been 20+ minutes since we sat down. We flagged the host who found our server and we waited another 5+ minutes. Weird when there were so many servers walking by us and it seemed like a fairly slow night. We considered walking out then. I wish we had. When the waiter did show, no apologies for the wait. We ordered everything all at once because, well, we had plenty of time to make our decisions. A long wait again and we were served bread and salads. Then finally our drinks came after we started eating our salads and mentioned to the waiter that we still didn't have our drinks. The food came before our salads were done and the waiter was quick to take the plates (even though one person hadn't fully finished her salad and only put it to the side when her dinner plate came.). My dinner plate was saturated in butter. I like butter as much as the next person, but the pasta only tasted of butter and LOTS of parmesean. My chicken Marsala was ok. Nothing special. Dessert came and we sat and waited for spoons before we got to eat our 1/2 melted ice cream. Our drinks were never refilled- not even once. The server was quick with running my credit card once he FINALLY came back and got it. That was the only good service we saw. My point... The service was horrible. The food was nearly ok. The building is interesting. It's a neat place, but neat isn't good. Maybe it use to be good at one time. I didn't see any of it. Except the hot sourdough bread. That's good. Look I found something good in all of this! I don't think I'll be back.
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