I'm going to update to 4 stars as a result of the response of Blake, who listened for 5 minutes, gathered info and called me back 30 minutes later and had the whole issue mostly resolved within an hour of him being made aware of the situation.
It really never should have escalated, but sometimes it happens that the wrong people in the office are the ones trying to help, but Blake was the exact opposite of the title clerk's attitude.
All it took was reprinting a new temp tag and emailing it to me. Blake had a good attitude and listened first, which made all the difference.
I'm very happy with their response to the situation when it did make it to the correct people and believe they are sincere about improving the process that led to this situation.
Thanks to Blake for changing my mind about Mark Kia!