I booked VIP Limo to pick four of us up from the airport. We were going to Las Vegas to celebrate my daughters turning 21 and 23. The Limo was a surprise for my daughters. I too, was surprised when I didn't see a driver holding a sign with our name on it upon entering the area where the majority of drivers were standing. I say majority because our driver, Steve was sitting near the carousel where our luggage was coming up with his head down looking at his phone. The sign Steve had was a piece of paper with out name on it. I actually had to ask him if he was here for us. There's something fun about seeing your name being held up, but this wasn't the case. I've had limo drivers before where they bent over backwards to grab and help with as much luggage as possible, this too wasn't the case. I had read good reviews about "Steve". Maybe there's more than one Steve.