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  • We weren't in the market for a MINI, but we did see online that MINI North Scottsdale had a used 2013 Honda Pilot for sale. I called this dealership and spoke with Jen, who checked to make sure the Pilot was still in their inventory. When we showed up, we met sales associate Bill Bailey and he let us test drive the vehicle. Bill didn't know much about the Pilot, but then again it is a MINI dealership. The Pilot was a standard 2013 LX, no extras, with 15k miles. There was some soda spattered on the interior and a couple of scratches on the paint. They had completely replaced the brake pads and rotors, which concerned me because I wasn't sure how hard the first owner had driven this vehicle. Sticker price was $25,995, about $600 higher than KBB price for excellent condition. We came in with our own financing and the first thing they did was ask how much we were approved for. Not a good start. Then they told us that after taxes and fees, we would be paying $29,500. Since we already knew we could get a deal for a 2014 Pilot at $31,000 out the door, you can imagine that the $29.5k price did not go over well. We offered $25k, then upped our offer to $26k when they refused. We were willing to negotiate. They were not. The sales manager came out and tried to tell us that he "can't do anything about taxes," apparently forgetting that the base price does have some effect on the taxes charged. He said his last offer was $28k out the door. We promptly drove to Arrowhead Honda and bought a 2014 Pilot with 7 miles on it for $31k out the door. Your loss, MINI North Scottsdale. EDIT: A service rep contacted me after I left this review, asking me for my contact info so a manager could talk to me. I responded with my contact info. I've heard nothing back after a month. Also, I just checked their inventory online and not only do they still have this Honda Pilot, they have also dropped the sticker price to $24,999. You missed out on a clean sale a month ago on this vehicle because you didn't want to negotiate, MINI North Scottsdale, and now you're still stuck with the same vehicle, asking about the price we offered. I do love my 2014 Honda Pilot, but it irks me that I could have saved money and you could have made money, but neither of us got what we wanted because of your stupidity. Take a class in customer service.
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