I purchased our washer and dryer from Handy Appliance back in 2011. The sales staff was extremely knowledgeable and helpful. They went above and beyond to make sure that we got what we needed and for a reasonable price. Fast forward to 2016 and I called them to service a freezer that we had purchased elsewhere. I had called the manufacturer and was offered no help even though it was under warranty. In a last ditch effort, I called Handy Appliance. They were my Hail Mary or I would lose everything in my upright freezer. It was filled hundreds of dollars in product and thousands of ounces of milk for my infant that could not be replaced. I was told that they would not be able to come until the following week. It was heartbreaking. The woman on the phone asked if she could call me back. She did and after speaking with the owner and the service technician, they squeezed me in. Curtis came and was so kind and compassionate. The freezer is back in business and I didn't have to toss anything. I'm so grateful for their understanding, compassion, and exceptional customer service. I wouldn't hesitate to recommend them and we will not be purchasing an appliance from another retailer again.