So I read the other reviews of this bakery and I love doing business with locals. It was my granddaughter's epic 4th birthday last weekend. She is super finicky when it comes to desserts. There were going to be a lot of people at this party. I wanted everything to go right! I called and spoke with Carlos a week in advance. He was very helpful.
We picked up the cake, super excited. Uh oh, not the exact one I thought I had chosen. It still was beautiful and received rave reviews for taste and design!
When contacting the bakery to clarify what happened with my choice, at first I was a little upset because turns out I wanted 'tiers' but kept saying the word 'layers'. In other words I wanted 2 tiers but said 2 layers and that is why the cake was smaller than I anticipated.
So, my recommendation is to take a picture of the custom cake you may want and also have the baker initial it when you place your order. This will avoid any terminology breakdowns.
At any rate, why 5 stars when something wasn't exactly as I thought it should have/would have been you ask? Well Juan handled everything with such professionalism and a calm demeanor I had to note that with my score. He understood that there was a miscommunication and worked to rectify the issue satisfactorily. I will continue to recommend this place because of the great quality of cakes and desserts, the great prices and the wonderful way Juan handled my issue!!!