Food is always delicious, I've been there a dozen or so times because I live in the South Side. If it was based on food alone, I would give it 4 stars.
Most of the time when I go, I sit at the bar because I'm just grabbing something quick. The girls that work behind the bar are always less than enthusiastic, and it always takes forever for them to notice if you need another drink or are ready for your check because they are busy talking to each other and complaining about how much they made there or at the taco place next door. No etiquette when it comes to customer service.