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  • I come to this location somewhat often and their service is always friendly and textbook. However, this last visit will stay in my mind. So after dropping a shitload of money on getting my car fixed, I remembered I had some Kohl's coupons that my mom had given me since she's so loving. I immediately sought to shop away the stress and I had some great finds. I then came across the Men's Basics section and saw some nice-looking Jockey midway briefs on the mannequin displays. I was keen to have them, especially since they were pretty. I'll post a pic. Simple yet eye-catching colors and design are what appeal to me, and this had me lusting after them. I know this is escalating quickly and that's a lot to say about briefs, but I really wanted them. Anyway, after searching the entire Jockey section, I couldn't find those specific colors in that specific midway design and I was getting frustrated. I soon asked for assistance since I was having no luck and David came to my aid. He, as any associate would do in any retail outlet, looked in the same places I had looked just moments before and found nothing. He asked his coworker who dressed the display if the three briefs I was drooling over came from the same pack- they did. So that was good news. I told him I was looking for a size medium and he checked the briefs on the mannequins- they were all medium. So the worst-case scenario was that I could just take them from the mannequins, which was a little desperate...which I was. Of course, he went to the back to see if they were in stock, which they weren't since they were apparently on clearance, and he was more than happy to check online but they weren't even showing up on the website. So from there, without hesitating, he got the briefs off of the mannequin butts for me and rolled them up for me. On top of that, he gave me an extra 15% off since they were worn by the mannequins first. So I now have great undies waiting to be washed but also a great service experience because David went above and beyond and exceeded my expectations. Thanks David
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