I had the pleasure to meet Dave and Rich at their office this week. What impressed me most is their knowledge of the industry and their customer service oriented business model. Their personal approach carries through the way they do business... nurturing business relationships, asking for personal referrals, and giving a customer undivided attention at the appointment.
I met both gentlemen at a networking event and was intrigued about the business model of not having a store front. Now that I understand it better, I have to say it's the way to go!